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Healthcare18 employeesOttawa, ON

Lakeview Medical Centre

Implemented in 30 days

Key Results

100%

Compliance

PIPEDA audit pass rate

10 hrs/mo

Admin Time

Saved on documentation

Encrypted

Patient Data

At rest and in transit

Automated

Audit Reports

One-click generation

The Challenge

As a healthcare clinic handling patient data, Lakeview Medical Centre faced stringent PIPEDA requirements. Their previous IT provider couldn't demonstrate compliance, and the clinic director was spending 15+ hours monthly on manual documentation. The risk of a privacy breach was keeping her up at night.

The Solution

TSSAC implemented healthcare-specific security policies, deployed encrypted backup for all patient records, established access controls based on role, and automated compliance reporting. The compliance dashboard now generates audit-ready documentation automatically.

"We're a healthcare clinic, so PIPEDA compliance isn't optional. It's survival. TSSAC understood that from day one. The compliance dashboard alone saves me 10 hours a month on documentation, and I sleep better knowing patient data is actually protected."
DAR

Dr. Amanda Reyes

Clinic Director, Lakeview Medical Centre

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