Privacy Policy

Introduction

Technology Solutions & Support Association of Canada ("TSSAC", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

We comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation.

Information We Collect

Personal Information

We may collect the following personal information:

• Name and contact information (email address, phone number, mailing address)
• Company name and business information
• Account credentials
• Billing and payment information
• Technical information about your IT environment (when you use our services)
• Communication preferences

Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and browser type
• Device information
• Pages visited and time spent on our website
• Referring website addresses

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process membership applications and payments
• Communicate with you about your account and our services
• Send you security bulletins and relevant updates
• Respond to your inquiries and provide customer support
• Comply with legal obligations
• Protect against fraudulent or unauthorized activity

Information Sharing and Disclosure

We do not sell your personal information. We may share your information with:

• Service Providers: Third parties who help us operate our business (payment processors, hosting providers, etc.)
• Microsoft: As a Microsoft Cloud Solution Provider (CSP) partner, we share necessary information to provision and manage Microsoft 365 licenses
• Legal Requirements: When required by law or to protect our rights

Data Storage and Security

Your data is stored in Canada (AWS ca-central-1 region) unless otherwise specified. We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Access controls and authentication
• Regular security assessments
• Employee training on data protection

Your Rights

Under PIPEDA, you have the right to:

• Access your personal information
• Request correction of inaccurate information
• Withdraw consent for certain uses of your information
• Request deletion of your information (subject to legal requirements)
• File a complaint with the Privacy Commissioner of Canada

Cookies and Tracking

We use cookies and similar technologies to improve your experience on our website. You can control cookies through your browser settings. Essential cookies required for the website to function cannot be disabled.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us: