Terms of Service

1. Agreement to Terms

By accessing or using the services provided by Technology Solutions & Support Association of Canada ("TSSAC", "we", "us", or "our"), you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

2. Membership

2.1 Eligibility

TSSAC membership is available to Canadian businesses and organizations. By applying for membership, you represent that you have the authority to bind your organization to these terms.

2.2 Membership Tiers

We offer various membership tiers with different service levels and pricing. Details of each tier are available on our pricing page. We reserve the right to modify membership offerings with reasonable notice.

2.3 Account Responsibility

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

3. Services

3.1 Service Description

TSSAC provides technology services including but not limited to IT support, security monitoring, CRM access, and Microsoft 365 management. Specific services depend on your membership tier.

3.2 Service Availability

We strive to maintain high availability of our services but do not guarantee uninterrupted access. We may perform maintenance that temporarily affects service availability with reasonable notice when possible.

3.3 Microsoft 365 Licensing

Microsoft 365 licenses provided through our CSP partnership are subject to Microsoft's terms of service. We act as a reseller and do not control Microsoft's services.

4. Payment Terms

4.1 Fees

Membership fees are billed monthly in Canadian dollars. Applicable taxes (GST/HST/PST) will be added based on your province.

4.2 Payment Methods

We accept major credit cards and pre-authorized debit. Payment is due on the billing date each month.

4.3 Late Payments

If payment is not received within 15 days of the due date, we may suspend services until payment is received.

5. Cancellation

You may cancel your membership at any time with 30 days written notice. Upon cancellation:

• You will retain access until the end of your current billing period
• We will assist with data export upon request
• Microsoft 365 licenses can be transferred to another provider
• No refunds are provided for partial months

6. Acceptable Use

You agree not to:

• Use our services for any unlawful purpose
• Attempt to gain unauthorized access to our systems or other members' data
• Interfere with or disrupt our services
• Use our services to send spam or malware
• Resell or redistribute our services without authorization

7. Data and Privacy

Your use of our services is also governed by our Privacy Policy. You retain ownership of your data. We process your data only as necessary to provide our services.

8. Limitation of Liability

To the maximum extent permitted by law, TSSAC shall not be liable for any indirect, incidental, special, consequential, or punitive damages, regardless of the cause of action or the nature of the claim.

Our total liability for any claims arising from these terms or your use of our services shall not exceed the fees paid by you in the twelve (12) months preceding the claim.

9. Indemnification

You agree to indemnify and hold harmless TSSAC, its officers, directors, employees, and agents from any claims, damages, or expenses arising from your use of our services or violation of these terms.

10. Changes to Terms

We may modify these terms at any time. We will provide at least 30 days notice of material changes. Your continued use of our services after changes take effect constitutes acceptance of the new terms.

11. Governing Law

These terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein. Any disputes shall be resolved in the courts of Ontario.

12. Contact

For questions about these terms, please contact us: